Service Impact Training

Service Impact Training


Learn the fundamentals of Zenoss Service Impact including creating dynamic services, how Resource Manager events affect service health, employing root cause analysis, using services as building blocks for other services, and managing service policies.


This course is delivered live by a live instructor over a WebEx Training Center session. Participants have the opportunity to ask questions of the instructor and interact with other participants. Each participant will have access to an individual Zenoss training instance hosted by Zenoss as well as shared lab devices to monitor.

For sessions held in US Central Time (CDT/CST), this course is held in a single full-day session with a one-hour break for lunch. For sessions held in GMT time (GMT/GMT+ 1:00), this course is held in two half-day sessions. See the schedule below for times and dates.

Z Credits

Three (3) Z Credits can be redeemed for this registration at checkout.


8 hours


Zenoss administrators and operators

Zenoss Cloud Users
Zenoss as a Service (ZaaS) Users
Zenoss Service Dynamics (ZSD) / On-Premises Users


Setup Requirements

An up-to-date, modern web browser.


  • Impact Overview
  • Benefits
  • How It Works
  • Graph Database
  • Service States
  • UI Overview & Tour
  • Case Study
  • Device Monitoring
  • Configuration Properties (Review)
  • State Mappings
  • Event Class Mapping
  • Event Severity Mapping
  • Monitoring Templates (Review)
  • Server Component Monitoring
  • Application Monitoring
  • Organizing Services
  • Virtual Web Host Monitoring
  • Default Service Policy
  • Root-Cause Analysis
  • Logical Nodes
  • Service Policies

Upcoming Classes

Oct 19
9:00 AM - 5:00 PM
Central Daylight Time
Online - Virtual Classroom - US Central Time (CST/CDT)
$ 750.00 USD

Onsite Training

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Public Training

Virtual Classroom - US Central Time (CST/CDT)

  • Confirmed
    9:00 AM - 5:00 PM CDT
    $ 750.00 USD

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