Service Impact Training

Learn the fundamentals of Zenoss Service Impact including creating dynamic services, how Resource Manager events affect service health, employing root cause analysis, using services as building blocks for other services, and managing service policies.

This course is delivered live by a live instructor over a WebEx Training Center session. Participants have the opportunity to ask questions of the instructor and interact with other participants. Each participant will have access to an individual Zenoss training instance hosted by Zenoss as well as shared lab devices to monitor.

For sessions held in US Central Time (CDT/CST), this course is held in a single full-day session with a one-hour break for lunch. For sessions held in GMT time (GMT/GMT+ 1:00), this course is held in two half-day sessions. See the schedule below for times and dates.

Z Credits

Three (3) Z Credits can be redeemed for this registration at checkout.

8 hours

Zenoss administrators and operators

Zenoss Cloud Users	✔
Zenoss as a Service (ZaaS) Users	✔
Zenoss Service Dynamics (ZSD) / On-Premises Users	✔

• Prior to enrolling in this course, you must first successfully complete Zenoss Monitoring I Training or Zenoss Cloud Administration Training.
• While not required, Zenoss recommends that on-premises and ZaaS customers also attend Zenoss Monitoring II Training before taking this course.

An up-to-date, modern web browser.

Impact Overview Benefits How It Works Graph Database Service States UI Overview & Tour Case Study Device Monitoring Configuration Properties (Review) State Mappings Event Class Mapping Event Severity Mapping Monitoring Templates (Review) Server Component Monitoring

Application Monitoring Organizing Services Virtual Web Host Monitoring Default Service Policy Root-Cause Analysis Logical Nodes Service Policies