Troubleshooting - Zenoss Under the Hood

Troubleshooting - Zenoss Under the Hood


Learn to prevent and troubleshoot issues in Control Center and Resource Manager. Topics include the data pipelines in the Resource Manager product and how to investigate each step in the path, along with guidance to get the most out of your support interactions.


This course is intended for administrators who have had three to four months of experience in maintaining the Zenoss platform. It expands on Zenoss Platform Administration I Training.

The course is delivered online by a live instructor, and includes presentations and demonstrations of product functionality and troubleshooting techniques. Participants will have the opportunity to ask questions of the instructor and to interact with other class members.

For sessions held on US Central Time (CST/CDT), this course is delivered in a single full-day session with a one-hour break for lunch. For sessions held on Central European Time (CET/CEST), this course is delivered in two half-day sessions. See the schedule below for dates and times.

Z Credits

Two (2) Z Credits can be redeemed for this registration at checkout.


8 hours


Administrators of Zenoss on-premises deployments

Zenoss Cloud Users
Zenoss as a Service (ZaaS) Users
Zenoss Service Dynamics (ZSD) / On-Premises Users


While not required, Zenoss recommends that participants also attend Zenoss Platform Administration I Training and Zenoss Platform Administration II Training (or have equivalent experience) before taking this course.

Setup Requirements

An up-to-date, modern web browser.


  • Control Center Functional Review
  • Interacting with Containerized Services
  • Resource Manager Architecture
    • Modeling Pipeline
    • Performance Metric Pipeline
    • Event Pipeline
  • Diagnosing and Mitigating Event Floods
  • Understanding the Heartbeat Event System
  • Best Practices
    • Monitoring Control Center
    • Managing Backups
    • Common Pitfalls
    • Subscribing to Updates
    • How to Submit Support Tickets
    • Latest Features

Upcoming Classes

Sep 14
9:00 AM - 5:00 PM
Central Daylight Time
Online - Virtual Classroom - US Central Time (CST/CDT)
$ 500.00 USD

Onsite Training

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Public Training

Virtual Classroom - US Central Time (CST/CDT)

  • Confirmed
    9:00 AM - 5:00 PM CDT
    $ 500.00 USD

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